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Unified Communications - Market Update

In an article for UCToday, Ian Guilfoyle takes a closer look at the Unified Communications sector.

Unified Communications has experienced high levels of M&A activity in recent years with strong interest from private equity, attracted by the recurring nature of revenue, asset-light business model and in-built resiliency linked to digital transformation, contributing to price inflation.

Arrowpoint Advisory’s analysis shows that over the last three years, the most active buyers in the sector have been private equity backed buy-and-build platforms seeking to consolidate the market. Additionally, when determining the value of a business within the unified communications sector the research shows that acquirer’s value organic growth, recurring revenue and next-gen products above all things.

Ian Guilfoyle, Director at Arrowpoint Advisory, comments: “As the world becomes increasingly digital, we’ve seen increasing M&A activity within the unified communications sector. The pandemic has underscored the importance of these offerings to every business, big or small. This has manifested itself in the robust trading performance of most unified communications providers through lockdown. This resiliency coupled with multiple private equity platforms implementing buy-and-build strategies, supported by record levels of dry powder and historically low interest rates, is starting to drive price inflation in the sector. Overall, the market outlook for unified communications looks very promising.”

To read the full article, please click here or download your copy of the full report here.

Richard Fetterman

Managing Director

Phone: +44 20 7484 4739

Mobile: +44 7973 641994

Ian Guilfoyle


Phone: +44 20 7484 4732

Mobile: +44 7876 597585

Joe Austin

Assistant Director

Phone: +44 20 7484 4709

Mobile: +44 7717 851725

Emily Lomas

Business Development

Phone: +44 20 7484 4725

Mobile: +44 7799 065147